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Refund Policy

At RD Media, all products are custom-made to order based on your specifications. Due to the personalized nature of our work, we have specific policies in place regarding refunds, returns, and order changes.

By placing an order with RD Media, you agree to the terms outlined below.

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Please note: All custom orders are non-refundable once approved and in production.

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Custom Orders & Final Approval

All orders require final design approval before production begins.

  • Customers are responsible for reviewing all details, including spelling, sizing, colors, and layout

  • Once final approval is given, the design is considered approved as-is

  • RD Media is not responsible for errors that were approved prior to production

 

Refund Policy

Because all items are custom-produced:

  • All sales are final once production has begun

  • Refunds are not available for custom orders after final approval and production start

  • Deposits and design fees are non-refundable

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Order Cancellations

  • Orders may be canceled only before production begins

  • If design work has already started, applicable design fees will be deducted from any eligible refund

  • Once an order has entered production, it cannot be canceled

 

Changes to Orders

  • Changes must be requested before final approval

  • Once approved and in production, changes may not be possible

  • Approved changes may result in additional costs and extended timelines

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Returns & Exchanges

Due to the custom nature of our products:

  • We do not accept returns or exchanges for custom items

  • Exceptions may be made only in cases of verified defects or production errors

 

Damaged or Defective Items

If your order arrives damaged or contains a production defect:

  • You must notify us within 3 business days of delivery

  • Please provide clear photos of the issue, including packaging

  • We will review and, if approved, offer a replacement or resolution at our discretion

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Shipping Issues

RD Media is not responsible for:

  • Delays caused by shipping carriers

  • Lost or delayed shipments once they have been handed off to the carrier

However, we will assist in filing claims when applicable.

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Incorrect Information

Customers are responsible for providing accurate order details, including:

  • Shipping address

  • Product specifications

  • Design approvals

RD Media is not responsible for issues resulting from incorrect or incomplete information provided by the customer.

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Contact Us

For any questions or concerns regarding your order, please contact us at: ricky@rdmediamia.com

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